Having under performing staff can pose a real threat to the success of your business, they can lose you customers, limit growth and also have a direct impact on your company’s bottom line so it is important that you have staff who are performing to the best of their abilities. Poor staff can be the result of a number of factors, perhaps they were never right in the first place, perhaps it is the fault of you and the business or perhaps they are having difficulties which need to be amended.
We had a recent chat with Haris Ahmed Chicago based specialist in staff improvement and business leadership to see what he had to say about improving the output from your staff.
Training and Tools
One of the most common reasons for staff underperformance is that they have not been trained properly or they do not have the tools to do their job. This falls squarely on the shoulders of the leaders within the business and if you want to have high functioning staff then you need to address this with haste. The best way to approach this is to ask for staff feedback around what parts of their job that they do and don’t know, following this you should run full retraining schedule and create a framework whereby you can show that each member of staff has been trained in every aspect of their job.
You should be holding regular reviews with your staff to discuss their performance, this will not only enable you to encourage, scold or congratulate the member of staff for their work but also give you a chance to better get to know them and it will give the member of staff the chance to air any concerns which they may have. You may have a member of staff poorly performing because of a personal issue, this review will allow them to open up about it and will allow you to show flexibility in helping them from a work point of view.
Capability or Conduct
One of the key measures when it comes to poorly performing staff is assessing whether the job is simply beyond their means or that they are intentionally performing to a lower level. In order to ascertain this you should keep a careful eye on the member of staff or ask one of your management team to do so, set them a series of challenges to see what their work level is and encourage to ask for help should they need it. From here you can begin to manage them based on your assessment as to whether it is indeed capability or conduct.
Create a Positive Environment
As a general rule for excellent stuff performance you should be creating a workplace environment that is open, allows for discussion and open debate and more importantly that fixes problems amongst staff instantly be it problems between personnel or problems that staff have with the job itself.