If you’re still having hassle, check out Google’s help web page You may also search near a metropolis, place, or deal with instead.
In addition to the standard fields, it’s also possible to add and edit customized ones in the Custom Fields settings. Nic Brough wrote up an important little guide to best practices for system and custom fields Be certain to check it out. You might be able to get a challenge finished on time and within your finances, however is the result one that everyone is admittedly proud of? This e book discusses how to use high quality insurance policies, team goals, and a sense of duty to provide you with an outcome that everybody is happy with. Thank you a lot for the nice list! I’ve additionally been testing the others listed in the feedback.
Get comfy with uncertainty. So much of what we do is about making the perfect choices we can based mostly on limited information, competing priorities, and limited sources. Even in an setting the place we have access to raised knowledge, there are at all times unknowns. So, the sooner we get comfy with uncertainty, the extra geared up we’ll be to course of info and make higher decisions.
On the board, create lists to correspond to the phases of content material creation. You can start with To do and proceed with Writing, Editing, Visuals, To publish, and Published. Each process card might want to transfer through each checklist in through the content material marketing course of. If you wish to install MyCollab as a Windows service, you’ll be able to ignore this step and comply with the instruction at -via-windows-service/ , otherwise, continue your alternative and might configure MyCollab as Windows service later. Within Basecamp are a number of completely different tools, together with a message board, chat room, schedule & calendar, docs & files library, and even one for examine-ins.
Pros: I love the truth that it is an open supply software. Whenever we feel like introducing some adjustments, we can simply go and make some tweaks. What I really love about JIRA is the All Digital Epics board characteristic. It permits me to build my very Make Money Online own columns and move initiatives with the drag and drop functionality. Overall: Transparency. Full tracking talents, from notes on the problem to tug request/commits. QA outcomes. Many individuals can work on the same issue.
Complaints about venture administration tools are an outdated cliché in the software development trade. They may be heard from individuals in lots of roles, in corporations of all sizes, and from all countries. When listening to them, one might come to consider that, oddly, not one of the multiple hundred instruments existent in the market solves the issues it ought to. MeisterTask’s mission Online Business boards are perfectly suited for numerous agile methodologies. The boards are utterly customizable in order that teams can create anything from Kanban to Scrum and varied blended varieties. Trello’s there to help you organize your collection and pastime. The software’s flexible sufficient to adapt to no matter interest you wish to observe visually.
Not solely do I get the job done, I do with flair. My fashion helps with the change administration… if you’ll just accept me and all of my presents. I love making things better. Me operating in my genius puts a smile on everyone’s face and new pleasure is present in improved outcomes.
To make it easier to save more and get the most effective coupon offers, any new promo codes and free delivery gross sales shall be shown here as soon as we discovered they’re out there. You can save as much as 25% off your purchase with considered Financial Services one of their coupons. Our newest provide: Enjoy 15% Off Paypal Orders. In the last day, sixty five fred seminars finest provide codes have been used. What’s particular about this instrument: Zoho initiatives might be integrated with Zoho CRM and other tools to handle nearly every side of your agency in one system.
A polished consumer experience for your growth crew. The excellent ally to the polished HappyFox experience to your assist team. We share a brief list of books which can be free to download now so that you just knew where to search for dependable data. These books are good for undertaking managers of all ranges. Also uncover GanttPRO contemporary evaluations of the best venture administration books for all experience ranges.
A couple of years later and right here we are. BeeWits is specifically constructed as net design project administration software program – constructed for web designers, by internet designers. Throughout the method, related statuses stay in sync, seen in the What Is Business format and context that’s right for the user. The greatest I’ve give you is simply scanning by way of tasks in search of my high-precedence duties and working my manner down.
Trello is a undertaking management app designed to help individual users and companies collaborate higher and hold their initiatives organized. It has a number of unique features, such as boards, playing cards and Power-Ups. Power-Ups turn every board into what Trello calls residing applications” by adding different features and integrations. Each board is categorized utilizing lists, with each list including particular person cards which have further details on a challenge, while cards might be annotated with labels for simpler searching.
Back earlier than there were tools like Trello, each budding and skilled authors used index playing cards to arrange their concepts, plot changes, character notes, and extra into flexible lists. People still do use paper index playing cards, but Trello can be Small Business used the same approach-solely it is digital, searchable, and easily shareable. Lists are the constructing blocks of boards. One board can have as many lists as you want. One listing or column represents a stage within the workflow or a workforce member.
I do not usually advocate for buyer relationship management techniques to overlap together with your undertaking administration device ( relationships and initiatives are typically longer and quick term, respectively), but Airtable is an exception to that rule—particularly at its worth point. The purpose why Airtable is able to get away with it is due to its dynamic spreadsheet capabilities—spreadsheets are great for each undertaking management and for conserving track of your clients, and Airtable’s organization and labeling capabilities make for a robust device that can do both.
The following collection of venture administration books and theories was designed to focus on using completely different methodologies inside and outside of software. Throughout the previous 20 years most conversations and innovations in the subject of project management have flowed from the software business. Why then ought to software architects, project managers, or designers need to examine mission administration from a non-tech view? Inspiration. The software of the methodologies in a context totally different from the acquainted is an age-old psychological trick to inspire and innovate.
In this scenario, where outsourcing is a standard follow, the success of the projects depends for an essential proportion on the capacity of the subcontractors to deliver the work on time. For this example, LibrePlan has a constructed-in module with outsourcing capabilities. Estimations help your group turn out to be more accurate and environment friendly. Use story points, hours, t-shirt sizes, or your personal estimation method. Jira Software supports them all. Don’t worry, we aren’t going to sell you anything… simply getting extra information about options and integrations you want.
Development schedules are sometimes unruly and anxiety-inducing—each for you and to your group. McConnell affords a sequence of strategies and finest practices to get your improvement path beneath management. Running a blog or web site is an ongoing project that entails juggling numerous duties. It’s a dedication, and to keep Online Business that website up and operating without losing time and energy, you want the correct instruments. At the time of writing, the Build / Configure / Test section was nonetheless being drafted, however you possibly can access the Stage 3 Gate Review template to get an thought of how your take a look at stories, coaching plans, handover plans and deployment plans might fare.
But, what about when the problem is absolutely out of your arms? Well, on all of their plans, both Asana and Trello seem to solely offer electronic mail-based mostly technical assist. Both promise to reply inside 24 hours on a enterprise day, but email continues to be e-mail. It has versions available in different languages, including English, Chinese, Dutch, Portuguese, and Spanish, making it suitable for dealing with distant software program improvement teams. Suse is a trademark of Novell Corporation, Fedora, Red Hat, Red Hat Enterprise Linux of Red Hat Corporation.
Get our newest content delivered to your inbox, each different week. New case studies, articles, templates, online courses, and more. Check out our Newsletter Archive for past points. A board is often used to deal with a challenge. Think of a late evening TV crime drama; at the beginning of a new case, detectives notoriously gather round a large white board. It collects every little thing concerned in solving the case: leads, suspects, and things to research. Items are crossed off, added, or moved around. The board is constantly up to date because the case progresses. Trac Open source. More venture administration than Agile improvement. Apache Bloodhound is constructed on high of Trac.
While engineers learn a lot of precious abilities in class, undertaking administration is not at all times one among them. Many engineers end up studying PM expertise on the job and on their very own time.
Following the usual logic of providing a separate plan for customers of every market tier, Trello offers small groups and startups the prospect to discover it totally free. The basic bundle limits entry to premium features and restricts the chance Leadership to trade information, however nevertheless opens entry to an undefined variety of workforce members. This is why we imagine giant groups with modest management necessities ought to give this plan a glance.
LibrePlan is a web based application, making project administration available to not simply the project supervisor, however the whole project staff, and if necessary throughout organisations. LibrePlan is licensed below the AGPL This is one other full featured device supporting useful resource allocation, Gantt charts, financials, and extra. These options coupled with an online primarily based application make LibrePlan a great collaboration platform.
Here at Valiantys, our service supply tasks are contained in their very own JIRA undertaking type, which allows them to be simply recognisable amongst a number of different mission types within the organisation. Often there are several departments concerned in the steps leading up to the precise delivery of providers. JIRA has the flexibility to link completely different undertaking Financial Analysts varieties together, making a digital ‘paper path’ for the origins of any specific project. This permits for straightforward access and the flexibility to trace any service delivery challenge back to the purchase order or statement of work that contains the small print of what was sold to the shopper.
ClearWorks is a versatile and powerful Agile project management software program that works with Scrum, Extreme Programming, and so on. It can also be a BPM(Business Process Management) software program that provides governance of enterprise business’s process setting to enhance agility and operational efficiency. This software features a complete set of tools and features that streamline the Agile strategy to project management and development.
Of the features it provides that compete immediately with Trello, it’s a fairly one-to-one various—with some notable enhancements. For instance, like Trello, customers can filter playing cards and create, tag, thread, and resolve feedback. Further, users can write in wealthy textual content and look at actual-time collaboration (not in contrast to Google Wave , which was too early for its time) and swap between board views.
A undertaking administration device typically solutions all these questions. Ideally, you can just login to the system and test the undertaking status. But as with different things in life—it’s very tough to attain a super scenario here. People may be too busy (or even simply outright lazy) to update their status in a venture administration software. So, it is nearly all the time the case that the project management tool does not mirror the actual venture scenario. One solution to this is utilizing a software that is intuitive and matches alongside the developer’s normal workflow. Additionally, a tool that is fast to update and attracts customers to make use of it.
In the updated version of this critically acclaimed and bestselling guide, Microsoft venture veteran Scott Berkun affords a collection of essays on subject-tested philosophies and methods for defining, main, and managing initiatives. Each essay distills complicated ideas and challenges into sensible nuggets of helpful advice, and the brand new version now adds more value for leaders and managers of initiatives in all places.
JIRA is a project management software that’s quite in style among many firms. With a very high rating of 9.four/10 and user satisfaction at 99% it’s at the moment one of the top 3 best undertaking management options reviewed on our website. The first place on this class is held by Wrike which has a complete rating of 9.8/10 and is the winner of our Best Project Management Software Award for 2017. You can try out Wrike free of charge here. You can also examine JIRA with Wrike and see which one is healthier in your company.
Flawless Execution , by James D. Murphy. James shares deep insight from how fighter pilots fly and lead profitable missions, and how those same practices apply to main groups and driving tasks. It’s among the many finest books at connecting technique to execution, and displaying methods to get everyone’s head within the recreation, and the best way to keep learning and improving throughout the mission. This e-book also has a good way to set the outcomes for the week and to help people avoid getting overloaded and overwhelmed, so they can do their best work, every day.
Projects could be of different complexity and might embrace a wide range of folks concerned. As a rule, they have many tasks and tasks dependencies , so with a purpose to accomplish them, a supervisor wants multiple teams. This is especially of high importance in software Free Money program development. JIRA agile challenge administration tool visualizes all work thus significantly simplifying it. Everyone is absolutely conscious of his/her duties, priorities and deadlines. That’s why it’s so widespread on this sphere in addition to in undertaking management.
Successful companies have multiple groups working in parallel, all with shared function and understanding of company objectives. To sustain with accelerating growth cycles, group coordination is important. Engineering team members need visibility to probably the most up-to-date requirements and product choices Stock Market to make sure they’re satisfying buyer needs. Program Managers, Systems Engineers, and the rest of the company need visibility to the work in progress, and alternatives to adapt based on new info. With little room for error, a good communication feedback loop is essential.
Project management plays a crucial function in engaging in targets and following by means of with plans and expectations. However, getting your staff organized around a project is commonly easier stated than achieved. Following a venture administration methodology will help you set up your challenge right into a structured, streamlined course of. It makes team collaboration extra efficient and tasks develop into higher organized.
Pivotal may be very simple to use for agile growth and works effectively in case you like the kanban/iteration ideas. Developers tend to love it rather a lot. But it isn’t an awesome situation monitoring system. If you start adding bugs to it, the venture backlog and icebox shortly turn into very giant. Everyone needs to get as much performed as shortly as they’ll, Allen takes it a step additional: he wants you to get it carried out with out stress. After all, stressing out is unquestionably not productive. Now that we’ve established the philosophical differences between these two project management instruments, let’s examine some particular options and use cases.
Thanks for sharing the nice listing of software program. Project administration software program is vital for straightforward tracking of undertaking schedules, accomplishments, budget, and estimates. I share one more venture management software program which is also very helpful i.e. SAM. It is undertaking scheduling software program system designed particularly to make that paradox work in your favor. It gives worthwhile info for future efforts. It is very precious to attain maximum output at very less time and funds. So, I think you also needs to add this in your checklist.
Move the card to symbolize the place the duty is along your streamlined workflow. In IT teams, Scrum customers usually arrange a Trello board’s workflow to have columns for product backlog, dash planning, present sprint, in progress, and carried out. Hi Rachel, A superb compilation of PM instruments. I would like to give reference to this text in my weblog Please let me know in the event you suppose it isn’t appropraite.
Hi, it’s good listing, particularly that trello is a bit so simple to handle mission. I would add , as it is even simpler than trello, but also has Scrum assist out of the box. This system is a wonderful cellular alternative for distant groups, as it’s cloud-hosted and usable on all gadgets and working techniques. It additionally comes with a large record of integrations, among which Slack, Zapier, Trello, Box, Dropbox, and lots of different outstanding names. If that’s the case, do not send out letters telling individuals to call with their bill quantity, to receive a cash refund. Seems like a straightforward method to rip-off money.
Feedback and iteration present opportunities to reevaluate priorities to build enchancment. JIRA Software reports present real time information that teams can act on. The software monitors team activity and builds experiences like burndown and velocity charts to make continuous enchancment develop into a part of the workforce’s assemble. Extensive reporting provides each crew member perception into the agile process, which implies that information-driven retrospectives are actionable at any point.
If you feel more snug to make use of desktop-based app as a substitute of net-based mostly one, GanttProject might be the tool you might be looking for to manage your initiatives. One of the stand out features offered by this tool is that GanttProject is appropriate with Microsoft Project, a preferred desktop-based mostly venture administration Business Strategy software program. GanttProject is written in Java and licensed below the GNU General Public License. GanttProject is a cross-platform software program. It is accessible for main working techniques like Windows, Linux and macOS. Since GanttProject is Java-primarily based so guarantee you could have Java installed in your machine to earlier than installing it.
MakeUseOf additionally provides a step-by-step information to managing a finances in Trello Set up cards on your paychecks and each bill you count on every month, track payments with labels, and see money left over with a separate card. Sure, it Dental Insurance is more guide than using an app like Mint, but for those who get pleasure from a fingers-on method to monitoring your finances, Trello might be the tool for you.
Use this listing rapidly by hitting Command-F (or Control-F) and searching for the ideas, stumbling blocks, and types of undertaking management that matter most right now.
Project providers embody version control methods (e.g. Git, Mercurial, Subversion); mission frameworks with mechanisms to plan and track work (e.g. Trac); wikis and mailing lists (e.g. MoinMoin, Mailman); and content management techniques and blogs (e.g. Joomla, WordPress). Jira can generally do absolutely anything you want it to – the downside, is that the interface stays clunky and loaded down with info. It isn’t Online Loans user-pleasant for the typical workplace worker. It additionally comes with some memorization aids for theories and formulas that you’d discover really helpful. Identify the particular expertise you need because the challenge’s supervisor by defining and understanding the distinctive group of your crew.
I suppose certainly one of Trello’s strongest factors is the extent of group it permits, with out throwing an excessive amount of on the user. Conversations are left to each individual activity, and all the knowledge a person will want might be seen at a very quick glance. With only one menu section, users can jump across the app at their will by utilizing a sophisticated search function, or the pretty in-depth Boards menu to leap between totally different groups and boards — there’s even quick access to all recently visited boards.
Asana overall offers a bit more in the end: less limits to integrations, no file limit on the free plan, and the option to jump between totally different views. More importantly, it offers two huge options I hold mentioning: the Calendar and Team Conversations, including in one other ingredient of collaboration to the entire app. When it comes to in-depth group, Asana allows for a bit more customization, however the options could be overbearing to teams trying to find simplicity.
A Toolbox of Retrospective Exercises incorporates many workout routines that you should utilize to do retrospectives, supported with the what” and why” of retrospectives, the business value and advantages that they’ll deliver you, and recommendation for introducing and enhancing retrospectives. There are two pricing choices for organizations that want to host Jira on their servers: Server (perpetual license) and Data Center (annual license). With BeeWits – you can start a venture from a set of task templates , making sure beginning a mission is quick and easy. Rather than having to remember all of the duties you need to create, task templates can prescribe the duties you have to carry out.
I actually have 15 years of IT experience in managing initiatives, groups and prospects. We used Asana before and casecamp is a new trend setter. We had a few limitations before, however it was nailed out in casecamp. Its good to integrate with my staff and hoping to usher in communication portal with casecamp. Covered here is how to make sure your mission’s success based on delivering what is promised by way of price range, schedule, and concept. With some 35 years of expertise within the trade of mission administration, the writers have substantial authority in relation to their advice in employees coaching and all facets of the PM sphere.
This is a kind of books that ought to be read in chunks. It was surprising that the creator tried to be economical along with his phrases yet the e book appeared to go on and on. In all equity, the creator did not recommend that the ebook is read cover to cover. I guess I may refer back to this e-book if and after I have a challenge to lead but I advocate that you just pick up pieces of the book slightly than learn it during.
This software program’s branding will carry a smile to your face. More importantly, it has a clean structure and intuitive interface that is easy-to-use and requires little to no ramp-up time. Not all new software platforms will stand the check of time and show themselves as genuinely useful enterprise instruments but Financial Services Trello is actually one worth investigating if you haven’t already. Learning administration methods include scholar management instruments like homework management or progress metering relating to course materials to study.
LibrePlan is an open source internet software for mission management that allows challenge planning, monitoring and control. It permits What Is Business planning the organization in a collaborative means and has a multiproject scope, which implies that the allotted sources are shared amongst initiatives.
P.S. If you are not already a Trello user and want to join, feel free to do so by means of my advice link It’s not likely an affiliate hyperlink since I do not get any money, however I do get a month of Trello Gold”, which lets Online Jobs you do stuff like set custom background footage, and who does not like setting custom background footage. Every minute you spend managing your undertaking is time nicely spent. It will convey you nearer to the successful completion of your project.
MyCollab itself is written in Java. In addition to its official web site, you can even get the supply code of MyCollab on GitHub MyCollab is licensed beneath the GNU Affero General Public License v3.zero. Keystone is web-primarily based ticketing system for preserving observe of tasks and other items within a small to medium sized work group. (Free for lower than 10 customers). We have to create a consumer in JIRA which can have access to all initiatives that need to combine with GitLab. Login to your JIRA instance as admin and below Administration go to User Management and create a brand new consumer.
Finally, the format is just beautiful to have a look at. Communication is a breeze-it’s similar to the conversation system on Trello, besides with immediate updates. Everything appears to be very intuitive as it seems as a dashboard with the duties coming up as a number of tiles and is easily accessed on the internet browser. Changes can made to the tiles, and comes up instantly on other team member¿s list.
Mistakes are a standard a part of life, but in undertaking management they will turn out to be enormous, expensive messes. In this eBook, Egeland goes over the commonest and costly mistakes within the subject of mission management so as to avoid them your self. You have a number of tasks in one other platform however you will love to manage them in Taiga? Never concern, we have your back. Use our importers to convey your Trello, Jira, Asana, Github into Taiga and see just how far more attractive they give the impression of being. Imagine the happiness that awaits you and your group. In the window that pops up, you should see Blocked or Blocked Temporarily subsequent to Access Your Location. Click the x next to this line.
Avaza allows its users to share boards with third-social gathering stakeholders. Customers can rapidly see how a lot time has been spent on a particular venture or task, monitor venture value, obtain and pay invoices, and may sign up for automatic job notifications. It will not be attempting to be scheduler a la MS Project (at present) so your WBS is just not set up with dependencies. You can nevertheless arrange Phases/Stages etc. primarily based on whatever methodology you are utilizing.
A toolbox that can assist you to manipulate cards, labels, checklists, and export data out of your board to Excel or in Markdown snippet. I saved the perfect for last-if you happen to’re a D&D fan, that is. The fantasy role-taking part in recreation Dungeons & Dragons-especially if you’re the Dungeon Master-can get very involved. You’re immersed in an ongoing story with ever-evolving characters, plot twists, fictional places, and random particulars. Growing Teams: The cloud-hosted answer presents the same options and level of service as the Small Teams package. An essential feature for any larger project is the ability to track the time in addition to the prices spent on a challenge.
ServiceDesk Plus is a recreation changer in turning IT teams from day by day fire-combating to delivering awesome customer support. It supplies nice visibility and central management in coping with IT issues to ensure that companies undergo no downtime. For 10 years and operating, it has been delivering smiles to tens of millions of IT folks, end customers, and stakeholders alike.
Redmine is a cloud-based, open supply project management solution that provides functionalities similar to situation monitoring, Gantt charts, mission wikis, file management and more. What’s special about this device: Each challenge in Avaza has a user-friendly e mail handle. Simply ahead emails from your Avaza-registered e-mail tackle to instantly convert these into duties. Delegating: When you delegate something, you may be notified when they’ve accomplished the task, and everyone who’s a part of the challenge can preserve monitor of who is working on what in a concise method. Sorry, we couldn’t create an account for you at this second. Please try again with one other electronic mail tackle.
I’ve never seen a bug in Trello. It is as dependable as creating a kanban board sticky notice in actual life, and transferring the cardboard across a board. It could even be more reliable! For those that obsess over the bottom line, this may be your reply. Tying your initiatives again to a direct ROI appears to be one of the highlights. You’ll always understand how your funding is shaking out. Gather your complete Business News Today group, spend 5 minutes in silence adding to the board, then group similar gadgets, discuss the themes, and agree actions. Make certain you liaise with a advisor and get correct coaching on methods to use this product. Properly applied, it can revolutionise your bus9iness!
We put forth a true blended learning strategy that includes stay and online studying choices. Our aim is to make studying straightforward and relevant. We do not obligate special IT necessities, expensive budgets, or drawn-out timelines to fulfill our clients’ wants,” states Fred Pryor. The firm’s dwell offerings embody more than 7,000 seminars across the U.S. and Canada, masking more than 600 cities. Pryor also gives on-website studying choices for clients who need specialty training for his or her staff delivered at their very own location. When it comes to complete assets, the corporate affords greater than 10,000 academic alternatives—dwell and on-line.
KForge is an open-supply (GPL) system for managing software program and data projects. It re-makes use of present best-of-breed instruments such as a versioned storage (subversion), a tracker (trac), and wiki (trac or moinmoin), integrating them with the system’s own facilities (initiatives, users Internet Marketing, permissions and so forth). KForge additionally gives a complete internet interface for venture administration as effectively a completely-developed plugin system in order that new companies and options might be simply added.
The Agile method tries to provide fast, continuous delivery of product to the client. Whereas conventional methodologies such because the Waterfall methodology or different linear processes require detailed necessities that are outlined in the beginning where the top product is like what outlined in the beginning. With Agile there isn’t a clearly outlined end product on the onset. In Agile there may be nonetheless a disciplined prioritization course of, however the non-static requirements, flexibility, constant change, and common communication strategy this as a part of the tradition and process.
MeisterTask will get all of the critical verify boxes ticked. For starters, it allows unlimited users and initiatives, and has purposes for iOS, and has the choice to combine with Dropbox, Zendesk, Google Drive, GitHub, and many others. Time monitoring, concern monitoring, inside and exterior collaborations – you title it, and MeisterTask has it. With no storage limits, collaboration on files turns into easier than ever.
Side be aware – – – For those of you within the larger Washington, DC and Baltimore areas, we’ll host a Quarterly Social on July seventeenth the place Ed Samuels will talk about mission administration from a Six Sigma perspective. RSVP for the Social on EventBrite or email Money Management Ashley Wheeler at [email protected] UNIX is a registered trademark in the United States and other international locations, exclusively licensed by way of X/Open Company, Ltd.
We’ve reviewed Trello and compared it to different project administration options in terms of features and other attributes. This post will deal with its pricing, as well as the pricing of its alternatives. Integrate your tasks with messaging and video conferencing to create a one-stop store in your communication needs. Often in contrast against Slack, Glip provides tasks and collaboration that Slack or Trello can’t do.
Through Power-Ups, add-ons, extensions or integrations, Trello compensates for its easy and fundamental performance. Apparently, it is now being utilized by every kind of groups, a few of whom don’t necessarily need superior options like a Gantt chart. On the opposite Bank Loans hand, a great number of groups and people use it for venture management and monitoring, where a Gantt chart is an essential component. Here are 5 chart add-ons that work effectively with this PM software.
I did attend certainly one of these seminars as soon as, prior to working for my current employer, however asked for a refund of my seminar charge, as a result of I did not be taught a single factor. They did not even cowl half of the items that had been outlined in their brochure – it was very irritating. The data they current is very common. I want I had been in a position to ask for a refund of my time, in addition to my money!